Your questions, answered. Explore common topics about our devices, technology, and support to help you feel confident in your purchase.
Our Commitment
LuxBiom is committed to providing premium-quality red light therapy devices backed by responsive customer service
support, transparent policies, and products designed to meet the highest standards of quality and performance.
Shipping and Returns
We currently ship to the United States only.
Every LuxBiom device is carefully inspected before shipment. Please
allow 7–21 business days for delivery. Tracking will be provided as soon
as your order ships.
1-Year Limited Warranty*
*Please see full warranty details on our warranty page.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Return Eligibility
Return Shipping
Customers are responsible for return shipping costs unless the product arrives damaged or is determined to be defective under warranty.
Restocking Fee
Due to the inspection, testing, sanitization, repackaging review, and processing required for returned red light therapy devices, approved returns for masks, helmets, and panels are subject to a 25% restocking fee.
Damaged or Defective Products
If your product arrives damaged or experiences a manufacturing defect during the warranty period, LuxBiom will repair or replace the device in accordance with our warranty policy at no additional cost to you.
Refund Processing
Refunds are issued to the original payment method after the returned product has been received, inspected, and approved. Please allow 5-10 business days for processing after receipt of the returned item.
Product
Red light therapy uses specific wavelengths of red and near-infrared light to penetrate the skin and reach the cells. This light energy is absorbed by the mitochondria, boosting ATP (cellular energy) production. The result is improved cellular repair, reduced inflammation, and enhanced overall performance and recovery.
For best results, use your devices for 10–20 minutes per treatment area, keeping a distance of 8–14 inches for deep tissue or 16–24 inches for facial therapy on bare skin. Limit to 2–3 areas per day, 3–5 times per week. Start with shorter sessions or a greater distance, then gradually increase as your body adjusts.
Eye protection is optional. The light itself is no more harmful than other types, but its intensity can be uncomfortable for the eyes. For safety, avoid looking directly into the panels, just as you would with any bright light. Many users simply close their eyes or look to the side during use.
Yes, red light therapy is completely non-invasive and has been extensively studied for safety and efficacy. Our devices use clinically proven wavelengths and medical-grade LEDs that are free from harmful UV rays. When used as directed, it’s safe for all skin types and daily use.
Red light targets the skin’s surface layers, improving tone, texture, and collagen production. Near-infrared light penetrates deeper into muscles and joints, supporting recovery, pain relief, and cellular regeneration. Our panels include both wavelengths for a full-body rejuvenation effect.
Most people begin to feel increased energy and reduced soreness within 1–2 weeks. Visible skin improvements and deeper recovery benefits typically appear after consistent use over 4–6 weeks. Like any wellness routine, regular use brings the best results.
No additional equipment is required.