Frequently Asked Questions
Your questions, answered. Explore common topics about our devices, technology, and support to help you feel confident in your purchase.
Shipping and Returns
Where do you ship?
We currently ship to the United States only.
Please allow 12–24 days for door-to-door delivery, depending on your location and carrier schedule.
What's your warranty?
1-Year Limited Warranty
Your purchase is backed by a 1-year limited warranty from the date of delivery. If your light is not functioning properly within this period, we will repair or replace it at our discretion. Each claim is evaluated on a case-by-case basis to ensure you’re back up and running as quickly as possible.
All warranty claims must include customer-provided photo and/or video documentation of the issue.
Warranty resolutions may include shipment of replacement parts, remote troubleshooting, or replacement with a new or refurbished unit.
Damage caused by misuse, drops, tampering, unauthorized disassembly, improper assembly, or incorrect use of stands and hardware is not covered under warranty.
The warranty applies only to the original purchaser of products bought directly from www.luxbiom.com or an authorized reseller and is non-transferable.
What is red light therapy and how does it work?
Red light therapy uses specific wavelengths of red and near-infrared light to penetrate the skin and reach the cells. This light energy is absorbed by the mitochondria, boosting ATP (cellular energy) production. The result is improved cellular repair, reduced inflammation, and enhanced overall performance and recovery.
What is your return policy?
At LuxBiom, we are committed to providing high-quality products andensuring customer satisfaction.
Please review our return policy carefully before making a purchase.
Return Eligibility
Returns are accepted within 14 days of delivery for LuxBiom LED Masks and Hair Replacement Helmets.Items must be unopened, unused, and in their original sealed condition.For hygiene and safety reasons, used or opened devices are not eligible for return.
Restocking Fee & Non-Refundable Costs
A 30% restocking fee will be applied to all approved returns.Shipping costs are non-refundable.Customers are responsible for return shipping unless the item is defective.
Third-Party PurchasesIf your LuxBiom product was purchased through a spa, clinic, orauthorized third-party provider, all return requests must be handled directly with that provider in accordance with their policies.
Defective Products & Warranty
If your item arrives defective or experiences a manufacturer issue, it is covered under our 1-year manufacturer’s warranty.This warranty covers defects in materials or workmanship under normal use.The warranty does not cover damage resulting from misuse, accidents, improper handling, or normal wear and tear.Return ProcessTo initiate a return, please contact our support team atsupport[@]luxbiom.com within 14 days of receiving your order. Include your order number and reason for return, and our team will guide you through the next steps.
LuxBiom reserves the right to deny returns that do not meet the above conditions.
Thank you for choosing LuxBiom.
Product
How do I use LuxBiom Therapy Lights?
For best results, use your devices for 10–20 minutes per treatment area, keeping a distance of 8–14 inches for deep tissue or 16–24 inches for facial therapy on bare skin. Limit to 2–3 areas per day, 3–5 times per week. Start with shorter sessions or a greater distance, then gradually increase as your body adjusts.
Do I need to wear eye protection?
Eye protection is optional. The light itself is no more harmful than other types, but its intensity can be uncomfortable for the eyes. For safety, avoid looking directly into the panels, just as you would with any bright light. Many users simply close their eyes or look to the side during use.
What is red light therapy and how does it work?
Red light therapy uses specific wavelengths of red and near-infrared light to penetrate the skin and reach the cells. This light energy is absorbed by the mitochondria, boosting ATP (cellular energy) production. The result is improved cellular repair, reduced inflammation, and enhanced overall performance and recovery.
Is red light therapy safe?
Yes, red light therapy is completely non-invasive and has been extensively studied for safety and efficacy. Our devices use clinically proven wavelengths and medical-grade LEDs that are free from harmful UV rays. When used as directed, it’s safe for all skin types and daily use.
What’s the difference between red and near-infrared light?
Red light targets the skin’s surface layers, improving tone, texture, and collagen production. Near-infrared light penetrates deeper into muscles and joints, supporting recovery, pain relief, and cellular regeneration. Our panels include both wavelengths for a full-body rejuvenation effect.
When will I start noticing results?
Most people begin to feel increased energy and reduced soreness within 1–2 weeks. Visible skin improvements and deeper recovery benefits typically appear after consistent use over 4–6 weeks. Like any wellness routine, regular use brings the best results.
How is the product shipped and packaged?
Each unit is carefully packaged with protective materials to ensure safe delivery. Orders are shipped within 3–5 business days, and tracking information is provided once your item is on its way.
Do I need any additional accessories?
No additional equipment is required.